![]() So upon arrival, me, my sister, and grandfather, we were told to wait a second so they can clean a table from this young lady host with a pony tail and glasses, ** young girl. Well yesterday,, we went back to TGI Fridays to use our come back $25 gift to spend some time together and eat, at this time, I am 22 weeks pregnant and very hungry for the steak they serve (they as TGIF as a whole, not just this location). My grandfather was no longer hungry and needed his diaper changed. My sister is a nurse who was on her lunch break and was extremely late getting back to work. Just to make things clear, I am pregnant and disabled so I have to keep things calm and peaceful for MY wellbeing. I was already ending the call with corporate and our to go boxes were already coming out to us because two hours of wasted time, we had no chance to eat-in as planned. By the time the GM Sabreen ** came to my table, it was too late. They gave me a $25 come back gift for the troubles. So I called corporate who listened and was in complete utter shock regarding what and how things were being handled. I asked for the manager but he was uninterested to talk to me. The table beside us which held only one guest, was pretty disappointed since she had been there before us and still hadn't received her food. Shame on me for not checking ALL the boxes thoroughly. I ordered coleslaw with my sandwich, was given fries instead, shows clearly on the receipt. Maybe a regional manager can find out who this Manager is and train him on bettering the CS there. The location was Town East store number 2603 6:30 pm March 19, 2017. So I will not be going back there and will certainly not recommend if anyone asks. Don"t remember his name since he had no name tag. He says he did apologize but if he did it was unforgettable at the first contact. I have to bring to his attention, that the norm would be a heartfelt apology for my wait, my lack of good service so MAYBE I could consider going back there, even to sit down for a meal. After some more time passes I have to ask him "Sir are you done with me now?" He says "oh yes." But I get no remorseful apology for my inconvenience. He shows me the paper to sign so while I sign she is talking to him asking "how does this online service work?" He starts talking to her and I have long finished signing, took 10 seconds. When he comes back a young lady comes with him. So he goes to the computer in the back to print out a receipt. Missing food, no receipt ready for me to sign, etc. I tell him why I am unhappy with the customer service and it is not the actual staff who spoke with me but the online pickup disorganization. The manager finally comes out, no name tag.
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