![]() If it has stopped, please start it and check to see if the Internet is now working. Resolution 1 (most common) Verify that the Net Nanny child app is running. Typically this is resolved by one of the 3 actions listed below On the new device go to to installĬommon Questions and Troubleshooting Q: I have installed the Net Nanny ® Child App for iOS but I am unable to connect to the Internet.Select Remove Device from the device you are needing to replace.Select the Menu option in the top right corner.Go to the Parent Dashboard and login with your account credentials.Q: How do I reinstall Net Nanny ® on a replacement mobile device or computer? Net Nanny ® will ask you to enter your account credentials to authorize the installation. Then, follow the instructions to download and setup Net Nanny ®. To install Net Nanny ® on your computer or mobile device, first make sure you have an account and then simply download the software by visiting the installation page from the device you wish to protect. Installation Q: How do I install Net Nanny ® on my kid's device? For Net Nanny to correctly install you have must have version 6.3.0.1 or 6.4.1.2 This screen will show the FireOS version running. ![]()
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